Complaint
Consumer services vs quality department
March 2021 The consumer is the crucial final link in the food chain. He buys your products and consumes them. Occasionally, he has a complaint about a product. Most cases are n...
How accessible is your company?
January 2021 Every food company’s mission is to market high-quality, tasty products. This is generally the case. However, zero risk does not exist. It is therefore always pos...
Social media: a security risk?
December 2019 Do you know what you can find on social media about your company and employees? A sensitive consumer complaint (which might include a foreign body), pictures of yo...
Consumer or fraud?
Even though your company strives for a 100% quality, sometimes products are not up to standard. All companies strive for having satisfied consumers. Positive consumer feedback i...
Product tampering with needles causes debris in a sector worth millions of dollars
April 2019 September 2018/ It was global news – needles were being found in strawberries all over Australia. As they were getting closer to tracking down the criminal, needles...
How a blocked product was put on the market…
March 2019 The quality department receives a complaint about a foreign body. After investigating it, the service found that the product in question should not have been on the m...