Crisis management culture
The culture of a company has a major influence on how employees deal with incidents and crises. That is why we want to help you create a crisis management culture.
Step 1: Procedures and training courses
Step 2: Open communication and rapid escalation
The role of the management is to inspire its employees positively and to encourage open communication.
Employees know and respect the rules and are encouraged to notify and report irregularities.
Incidents are quickly escalated to the crisis management team.
How can we help?
We draw up a customised plan together. This includes training courses, information sessions and exercises, geared to increasing crisis management awareness in your company. Furthermore, you can always count on our help when building or evaluating your crisis procedures.
Learning points
A cyber crisis? Don’t just prepare your IT – prepare your entire organisation
Two recent cyberattacks in the retail sector demonstrate how quickly a digital incident can escalate into an operational crisis. At Ahold Delhaize, a cyberattack caused problems...
Crisis communication: develop reflexes, not thick books
Are you really ready to tackle a crisis… or do you just think you are? Many organisations rely on detailed plans, but under pressure these often prove worthless. In a world of...
Extortion and internal threats: is your crisis management up to the task when faced with criminal acts?
The recent extortion case at baby food manufacturer HiPP shows that deliberate contamination is a real risk. However, criminal acts are not among the top priorities for food com...