Quality
What steps should you take at the first signs of a potential crisis?
The FASFC takes a sample of a branded product and sends it to a laboratory. The analysis discovers an exceeded standard. What now? What steps should you take? Can you reduce the...
When a consumer leaks your explanation to the press.
A consumer buys a product that contains a bizarre and relatively large foreign body. He thus contacts the customer service. The company takes the complaint seriously and starts ...
Consumer services vs quality department
March 2021 The consumer is the crucial final link in the food chain. He buys your products and consumes them. Occasionally, he has a complaint about a product. Most cases are n...
Consumer or fraud?
Even though your company strives for a 100% quality, sometimes products are not up to standard. All companies strive for having satisfied consumers. Positive consumer feedback i...
Does your company have a lively Food Defense?
June 2019 Would you leave your front door open when you go off to work or trust strangers with the keys to your house? "No.” The same point can be made with regard to you...
Food Fraud: when it’s too good to be true..
May 2019 A big “eye opener” in terms of food fraud in Europe was the horse meat scandal. The European Union then took some decisions in order to tackle this problem more fir...